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Bank of America


Posted : 22 Aug ,2014 by    Mary Lostetter



Our mortgage was taken over by Bank of America several years ago, over the years we stayed current, but came upon hard times and applied for hardship and a review to lower payments. We filled out the paperwork, repeatedly and never were approved. OK, well we were told not to make payments during the application process. When we received the notification of decline we attempted to make payments and had payments returned twice. We continued over three years filling out the same paperwork numerous time, either saying they did not receive all paperwork, not done in a timely manner, or other reasons. We would try and talk to those in charge of our account and either could not get a hold of them, or it is now with a different representative. This continued for over 3 years. We finally received a notice saying home is in foreclosure. OK, well tired of getting no where we went through with it. The day before the sale of the home we received another notice saying they did not have all our paperwork. This has been the worst experience trying to work with this company. We were told we did not need to be present at the time of foreclosure, so we assumed it was sold. Again, a failure of communication. The frustration of returning payments after trying to do what is right, then repeatedly filling out the same paperwork, and never talking to the same person has led to the worst experience ever.


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