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Posted : 12 Apr ,2015 by    Hudson42



I purchased over $200 in gift cards on 12.24.14 that the store did not properly activate. I returned to the store 12.28.14 spoke to the manager, copied all cards, activation receipts, etc. Manager (Al) , called and left a message on my cellphone3 days later that there was nothing they could do. I returned to the store to speak to him again and was again told there was nothing they could do. I contact the corporate headquarters, again (2 x) sent copies of all the documentation twice. I've called on a weekly basis (they are not even calling me to update me on any progress in my case) for the last month and still no resolution to my problem. It has been over a month. I gave these gift cards as gifts to family and friends. I had to retrieve them and buy new gift cards (elsewhere) in order to give my Christmas gifts and not have the recipients wait any longer for their presents. I have since contacted the gift cards companies of VISA Vanilla and had 2 $50 cards, totaling $100.00 activated on my own. This has been a real mess very the beginning and I cannot believe the lack of customer service. I would like to have a refund for the cards that have yet to be activated totaling $130.00. Subway $15.00Panera Bread $15.00Jiffy Lube $50.00Cracker Barrel $50.00 = 2 @ $25.00 each


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