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United Airlines


Posted : 12 Apr ,2014 by    Peter Adams



March 18th 2014 our United Flight from Denver to Chicago was over booked by more than 20 people. My family including my wife and 4 young children were offered flight vouchers to take a flight the next morning. I specifically asked the United desk if our tickets could be combined to purchase one future flight. I was very clear that if we could not combine our tickets we would not be interested in being bumped. The worker (female with long light brown hair, average height in her early 50's) said yes but that she would check with her coworker (Older man with short gray hair and glasses) and he affirmed that we could combine our tickets to purchase one future united flight. This satisfied me and I agreed to have my family bumped. As I made plans to book my new flight customers service made me aware of the fact that I could not combine the certificates.


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