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Posted : 21 Dec ,2015 by   



I would like to make a complaint about Educational testing service, Damian Harris Supervisor explained to me that I would not receive my test scores for a test that I paid for because of a retest fee. I find it very unprofessional that you do not provide test scores fora test that was paid for.

Further more, I am being charged a reschedule fee because at the time of checkout I am suppose to research how long a test takes. why does a customer have to research a test they are paying for, why isn't that information available at check out? This is a misleading check-out procedure and the company should be transparent about exactly what we are paying for.

I am highly disappointed that I was not able to speak with, James Harrison Lead Supervisor because he was "unavailable". I will be making a complaint with Prometrics as well for confusing consumers and not disclosing testing times at the time of check out.

Thank you,

Teresa Talamo


This complaint has been visited 1888 times since it was published.


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