Civil Subpoena Policy
A valid subpoena issued in connection with an official criminal investigation is required to compel the disclosure of basic subscriber records (defined in 18 U.S.C. Section 2703(c)(2)), which may include: name, length of service, credit card information, email address(es), and a recent login/logout IP address(es), if available. A court order issued under 18 U.S.C. Section 2703(d) is required to compel the disclosure of certain records or other information pertaining to the account, not including contents of communications, which may include message headers and IP addresses, in addition to the basic subscriber records identified above. A search warrant issued under the procedures described in the Federal Rules of Criminal Procedure or equivalent state warrant procedures upon a showing of probable cause is required to compel the disclosure of the stored contents of any account, which may include messages, photos, videos, wall posts, and location information. We interpret the national security letter provision as applied to Complaints Bureau™ to require the production of only 2 categories of information: name and length of service.
International Legal Process Requirements
We will take steps to preserve account records in connection with official criminal investigations for 90 days pending our receipt of formal legal process. You may expeditiously submit formal preservation requests through the Law Enforcement Online Request Email System at email@example.com.
Child Safety Matters
We report all apparent instances of child exploitation appearing on our site from anywhere in the world to the National Center for Missing and Exploited Children (NCMEC), including content drawn to our attention by government requests. NCMEC coordinates with the International Center for Missing and Exploited Children and law enforcement authorities from around the world. If a request relates to a child exploitation or safety matter, please specify those circumstances (and include relevant NCMEC report identifiers) in the request to ensure that we are able to address these matters expeditiously and effectively.
This policy applies to third parties and governs the subpoena of Complaints Bureau™ records in civil litigation matters.
Notice to Subscribers, Response Time and Subscriber Objections.
Upon receipt of a valid subpoena or other legal process in a civil litigation matter, it is Complaints Bureau™ policy to attempt to notify the subscriber whose information is sought via telephone, email, U.S. mail, or by other reasonable means using contact information on file with Complaints Bureau™. Complaints Bureau™ generally does not produce the subpoenaed subscriber's identity information until approximately two weeks after receipt of the subpoena, unless legally required to provide the information at an earlier time. Subscribers objecting to the disclosure of their information should consult with an attorney. Complaints Bureau™ discloses the information requested absent receipt of a document seeking a protective order or similar protection, as filed with an appropriate court, prior to the date on which Complaints Bureau™compliance with the legal request is due.
Complaints Bureau™ does not provide expert testimony support. In addition, Complaints Bureau™ records are self-authenticating pursuant to law and should not require the testimony of a records custodian. If a special form of certification is required, please attach it to your records request.
Fee for Subpoena Compliance
Due to the time and expense involved in responding to subpoenas, Complaints Bureau™ charges the following rate fee for producing records in order to comply with civil subpoenas. Payment is required prior to production of the subpoenaed information. Complaints Bureau™ subpoena compliance fee for a Civil Subpoena is $150.00/hour and includes all research costs, mailing costs, copying charges, and related expenses.
Fee for Witness Testimony
If Complaints Bureau™ witness is subpoenaed to appear in court to provide testimony, and the witness fee is not set by law in that respective city, county or state, Complaints Bureau™ charges $150.00 per hour for witness testimony including travel time to and from court, plus the reasonable cost of travel (including mileage at the then current IRS rate, tolls, parking, airfare, rental car, trainfare, taxi fare), food at a per diem rate of $25 and lodging in accordance with Complaints Bureau™ travel and expense policies.
How to donate via PayPal?
It’s very simple, you can make a donation using your PayPal account and send any amount to the Complaints Bureau PayPal account “firstname.lastname@example.org
Complaints Bureau™ Legal Department
Subpoena Compliance Remittance
1904 North Main Street, Dayton, OH