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Posted : 7 Apr ,2015 by    Dave So



I received clothing as a gift over the holidays that was purchased in a store and given to me with a gift receipt. I called lord and Taylor customer service and they emailed me a prepaid label to return the merchandise with. It has now been two months later and I have not received any confirmation that they received the clothing so I followed up with a phone call. I spoke with a representative who confirmed that they had received the package, I then sent her an email following up including a copy of the gift receipt that I had sent back with the clothing. It is now a month later so I called again to follow up lord and Taylor is now telling me they can't see my package, at first they tried to tell me the agent I spoke with on February does not work there which is false because a few minutes later they were able to confirm that she does work there. They have been unable to provide me any solution, and I am expecting a gift card for the full price of all the items received, which is well over 300 dollars. This company has poor morals and ethics and are swindling customers out of money. I will need a gift card for all the items returned and it will need to be at the full value of the item. None of the items were purchased on sale and all of the items together totaled over 300 dollars

Lord & Taylor
424 5th Avenue
New York, NY 10018
Phone: (212) 382-7800


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