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Jiffy Lube


Posted : 9 Mar ,2014 by    Tom Sizemore



I went to Jiffy Lube on forest Rd in forest va for a quick oil change before I leave town for the weekend. After they changed my oil I left and went directly to the highway and not even 15 mins later a plastic guard under my car covering belts and ect falls off. I pull over and called a tow truck for my car and put it in the shop. My mechanic tells me that the reason the peace fell off is because there was a cut in the guard were the oil is drained and to check with who ever recently changed your oil. I went back to jiffy lube with my concerns and requested a full refund for my services. I spoke with Shawn the store manager and he rudely refused my refund and stated that this was my fault and at no fault of jiffy lube. I believe this is terrible customer service and that jiffy lube should not be in business if they can not complete a simple oil change without damaging a car. I would like a FULL REFUND for my services at jiffy lube because they did not do what I paid them to do and they have damaged my car and I will have to pay for it to be fixed. I do not think it is fair for them to keep my money after they have messed up my car. A full refund is more than fair considering what they did. SHUT THEM DOWN!

Jiffy Lube
3559 Franklin Rd.,
SW, Roanoke, VA 24014
Phone: (540) 344-6717


This complaint has been visited 2114 times since it was published.


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