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Posted : 31 Jul ,2014 by    Kickin



I placed Order #********* which was an admittedly excellent price on a close out item. The credit card was charged and a confirmation email was received. The order was cancelled the following day with the explanation that the system had allowed for more orders than were available. I was offered a $20.00 credit on a future purchase. Later the same day the Guitar Center Website displayed the same guitar as being available still but was listed with the original price which is contrary to what the cancellation email stated. I spoke with a sales representative that was very nice and tried to accommodate me named Alex. His best offer was $230.00 more for a lower quality product. He offered me a comparable product for just under twice the cost of my initial item purchase price. I feel that I should be offered a much better discount given the situation especially when considering the fact that many others were in fact much better accommodated. For examples of this please follow the following link: am not expecting the same exact deal but I would expect to be met a little closer to the original price. I appreciate your consideration and hope that we can come to an agreement.A better offer than was was already given on a different comparable item. Thank you,

Guitar Center Inc
5795 Lindero Canyon Rd.,
Thousand Oaks, CA 91362
Phone: (818) 735-8800
Fax: (818) 735-7571


This complaint has been visited 1739 times since it was published.


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