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GE Capital Retail Bank


Posted : 2 Jun ,2014 by    Nick R



I am currently enrolled in automatic bank withdrawal for my Dillards account. Every other month starting in November I have had difficulty with Dillards taking the scheduled monthly payment out of my bank account. I and my husband have spoken with Dillards and the managers multiple times to get the situation handled, and the associates and managers have been rude. Dillards never owns up to the problem being on their end(they always blame the bank, and the bank has no attempt of Dillards attempting to take the money out of our bank account.) I am currently being penalized by an increase in my payment and a close of my Dillards account. The manager on duty actually hung up on my husband when he was trying to explain the problem. I will never shop at Dillards again. The customer service is terrible.

GE Capital Retail Bank
950 Forrer Blvd,
Kettering, OH 45420
(800) 250-5411


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