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Fifth Third Bank


Posted : 12 Apr ,2015 by    ard43



First call- tried to receive release of lien on my vehicle. It was processed and a request was made for expedited service and was refused because representative didn't know of the services available. Second call- tried again to check on status of letter being sent containing release of lien letter. Was notified that the letter was sent out. Again, attempted to obtain expedited service which was refused because the second representative wasn't aware of available service to expedite. Third call- spoke with a supervisor who FINALLY pointed me in the direction of the service I needed to talk to in order to expedite the process. The service was explained in a manner of understanding that the third party service was the company that currently had my letter and would be able to expedite it. Fourth call- called and spoke to the third party service who had no record that my letter was being processed. So that call led absolutely no where. Fifth call- called fifth third bank again and spoke again to a supervisor who finally was knowledgeable enough to explain that the third party service may be called by the customer only if the customer wants to do so and that fifth third bank doesn't actually have an expedited service they work directly with like the first supervisor claimed. I would like an apology for wasting a large amount of my time and effort as well as a better training program to be started so that the employees have a clear understanding of what they can do to actually help customers and so that other customers like myself don't get dumped on.


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