Complaints Categories

DEWALT 1/2-In Cordless Drill/Driver Kit with Soft Case

 

Posted : 28 Apr ,2014 by    Stephen

 

 

I received this drill as a wedding gift in August, 2012. The chuck broke (one of the vises in the chuck seized up) in October, 2013. When I dropped it off for repair at an authorized service center they told me DeWalt automatically considers the chuck a wear item and I had to pay for its repair. So I got stuck with a $55 repair bill on a $99 drill after 14 months of light use. This failure to cover the chuck isn't mentioned anywhere in the manual or the item description. Since DeWalt doesn't honor their warranty, I won't be buying any more DeWalt, Black & Decker, or Porter Cable tools (all the same company). I am saddened by this since I've bought almost all DeWalt tools and have never had a problem with any others. I have many more tools to purchase and will have to go with a different brand.

 

This complaint has been visited 1437 times since it was published.

 


Share This :   Technorati Twitter Stumble Upon share

Comments

Post Your Comments

Comment * : Agree        Neutral        Disagree

Attach photos

Security Code * :

Click Here To Reload Image   =  
click on the image to reload it..
X
Had an experience with DEWALT 1/2-In Cordless Drill/Driver Kit with Soft Case?
Live Help

Videos