Complaints Categories

Mexico Complaints

Grupo Sunset, hacienda tres Rios My husband and I bought a lifetime membership with Sunset Group Hacienda Tres Rios, they made us many promises, we bought it in 2012 and we already payed it, from the date of purchase to today we never used it, because it is complex and difficult to meet their requirements, so my husband and I decided as promised in the acquisition of the membership that they could help us to sell, which is a lie, then they told us that the sale was particular. Tired of so...

Vidanta a nightmare in Real Life A few months ago I went to Riviera Maya Vidanta. sales people offered us a ride to see the facilities, includig a free breakfast but with an obligatory timeshare presentation. After that many people, a friend and I we decided to buy them a membership . Without clearly read what we were signing by the urgency of the matter. They ask to take out a credit card to cover the down payment. they took a long time to return my card, a comparison to my friend they...

Vidanta Group Timeshare Scam I went on vacation with my family to Cancun, and at the airport we were invited to a breakfast for 90 minutes, if we attended the breakfast they would give us some tickets to go to xcaret, we thought "free breakfast and tickets, what could go wrong? " and the answer is EVERYTHING, they ruined our vacation, they first did not want to let us go, and even if it sounds exaggerated, they forced us to buy. Vidanta group is a group of swindlers and liars,...

I was ripped off in the cruelest way possible, while I relaxed and confident on my vacation, I was invited to a presentation of "supposedly" 90 minutes which really lasted nearly 6 hours, at the beginning we did not want to buy anything, but for them seemed quite the opposite, like "if you tell us more, we are very interested in buying" finally tired we believed that our only way to get out is buying ,as the seller told us: try it and if you don t want it you...

Let me tell you my experience, I was in Mexico enjoying my vacation time, when I was invited to attend a timeshare presentation, as I did not want to be rude I decided to go. Well, that was the worst mistake I may have made. They kept me there for 8 hours, I was feeling like a I was wasting my vacation time, so I asked the sales man if I sign and then I regret, and I have de desire of cancel the contract if there is any problem? Of course he told me that there was no problem and he continued...

While on vacation in Mexico. I was invited a timeshare presentation at Villa del Palmar. I signed the contract in April of 2016. I was initially not interested. However, their salesmantold me that if I doesn't use my week, then the company would rent out my timeshare week. That same night after thinking about it I decided not to keep the timeshare and the next morning I attempted to cancel the contractbut they told me that it was not possible to cancel it. At first I doubtedIf I...

In 2014,My wife and I went to Mexico,We were talked into going to a presentation with Royal Holiday, After a pressure sales presentation for 6 hours we purchased a membership. They promised a lot of things but they were empty promises and there were many lies. We realized we had made a mistake and we tried canceling the contract within the 5 day grace period but they made it impossible to cancel. We began researching our options to cancel the contract .While we were searching on...

During our trip to the Mayan Riviera. My husband and I were asked to attend a breakfast the next morning. We were pressured and tricked into signing a contract for 30 years membership with Mayan Palace. When we came back to USA we wanted to find a way to get out of the contract, but it was almost impossible. We were paying for a 5 years and we never used it. We have spent $10k dollars on various scams over the years with promising to sell it for us. Tired of wasting our money I called a...

We have enjoyed the first 5 years of the contract but it became impossible to book in at even any of the first ten choices of resort and when a hurricane hits any of Raintree properties, even though it is not your resort, a special assessment charge is levied which can be as much as the annual maintenance fee. Some of the more popular resorts have a waiting list of two years. We decided to relinquish our accumulated points and stop paying our maintenance fee. Within the next 9 months we...

My wife and I have owned time shares for over 30 years. We are using them differently now and rather than vacation, since we are retired, we are wintering most often in Puerto Vallarta. We went to a timeshare presentation to Vallarta Gardens. We own two timeshares in Florida, and since we do not spend that much time in Florida, we were interested when Vallarta Gardens offered to buy a Florida Timeshare as the bulk of a purchase toward one of theirs. This was the only reason we bought as...

I came across Mexican Timeshare Solutions on the web and read the testimonials. I will be honest in that I was very skeptical of this company and in the process. I researched this company numerous times and even confirmed that they had good ratings with the Better Business Bureau. I took a chance and contracted them with the guarantee of no payment until my membership was canceled. Three months later, my membership was cancelled legally and I am now free of this timeshare scam. I was so...

When I went to Los Cabos, Mexico last January, I really only went because I had an airline ticket that would expire if I didn t use it. I had been to Mexico many times and was well aware of the timeshare salespeople who hung around the airport on arrival waiting to entice na ve travelers. I managed to avoid them (I thought) but was approached by a very pleasant fellow just as I was leaving the airport who claimed the airport authority had a special promotion on trips. I listened to...

When I went to Los Cabos, Mexico last January, I really only went because I had an airline ticket that would expire if I didn t use it. I had been to Mexico many times and was well aware of the timeshare salespeople who hung around the airport on arrival waiting to entice na ve travelers. I managed to avoid them (I thought) but was approached by a very pleasant fellow just as I was leaving the airport who claimed the airport authority had a special promotion on trips. I listened to...

In 2009, my wife and I went to our first vacation since we had emigrated to US ten years before. This vacation was in Cancun, Mexico. Everything would have been perfect, but we were harshly lied by Royal Holiday salespersons. Abusing the fact that English is our second language they tide us into a 30 years contract instead of promising 5 years. Being close to retirement age and having a low paying job, we were paying for a two years. In 2012, my wife died of cancer. Since then I did not go to...

In 2009, my wife and I went to our first vacation since we had emigrated to US ten years before. This vacation was in Cancun, Mexico. Everything would have been perfect, but we were harshly lied by Royal Holiday salespersons. Abusing the fact that English is our second language they tide us into a 30 years contract instead of promising 5 years. Being close to retirement age and having a low paying job, we were paying for a two years. In 2012, my wife died of cancer. Since then I did not go to...

My husband and I vacationed in Cancun in June, 2014. We were talked into going to a "presentation" with the Sunset Corporation. We ended up purchasing a Timeshare after a pressure sales presentation. (not sure how that happened....) That night I read over the contract and realized we had made a mistake. We called our rep and met with him the next morning to cancel and he told us we had waived our right to the 5 day cancellation period . I knew we had signed a sheet waiving that...

My husband and I vacationed in Cancun in June, 2014. We were talked into going to a "presentation" with the Sunset Corporation. We ended up purchasing a Timeshare after a pressure sales presentation. (not sure how that happened....) That night I read over the contract and realized we had made a mistake. We called our rep and met with him the next morning to cancel and he told us we had waived our right to the 5 day cancellation period . I knew we had signed a sheet waiving that...

Live Help

Videos