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Posted : 12 Apr ,2015 by    Army



I went to the apple store under the assumption they would resolve my isue. I have had my iPhone 5s a little over a year however; i purchased the apple care that covers my purchase for 2 years. My phone has been freezing and cutting out of my apps. At times will not charge displaying the error "this accessory not supported w/ this device" but the charger im using is from apple!!! I took my phone to apple in an attempt to have my problem resolved just for the rep to tell me that she ran a diagnostic on my device and it came back as having a software issue. b/c this is a known issue, the only thing she can do is have my phone completely erased and for me to start using my phone as a new device w/o restoring from back-up. MAKES NO SENSE! so after waiting for about an hour in store i left and called customer service over the phone. Rep stated she had never heard of such and what she can do is have me send my phone in for repair (and i would be w/o a phone)- thats a no; or they can send me a phone through the mail however they would have to hold $549.99 on a credit card like I just have that to lay out in limbo. Needless to say I will be in search at best buy later this week for the new


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