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America Online

 

Posted : 22 Apr ,2014 by    Burt Smith

 

 

I have AOL for close to 15 years I have not used them for 10 but still paid the $5 charge each month to keep account open. With out my knowing it they sent me a e-mail to my unused account saying they were raising me to plus account for $17.95 a month and unless I canceled within 30 days that would be my new rate. This account was dormant for 10 years . I paid this amount for 2 years without realizing until I had thieft on my credit card and had a new card issued. AOL will not give me records, other then to say I have been paying these fees for over two years. They say I owe them for 3 past payments. This is a unfair business practice if ever there was one I have paid at least $430 in over charges. I have cancelled the account as of 9/26/13 and would like a refund for all the charges above the $5 I agreed to . My guess since they will not give me the accurate numbers is about $400

 

This complaint has been visited 981 times since it was published.

 


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