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would not cancel service upon my request and now has my account in collections. The alarm system was installed on 10/4/2014. 10/06/2014 written request to cancel service and remove equipment was sent via mail and email, so I would have proof of date sent. Never heard anything back. A week or so later I forwarded the same signed request to the guy that installed the system. He said he would look into it. Still no word. I then got a bill to which I called and explained this was to be canceled...

Category : Security Services

(0) Replies

Country : United States

ADT

It is not possible to un-subscribe from ADT promotional emails. I have been receiving ADT promotional emails for several weeks. I have tried unsubscribing multiple times over that period. I have tired calling their customer support and they said it was not in their control. How is an promotional email with your companies logo and information on it not in your control? This is a terrible business practice. I don't want to see your promotional emails. I just want you to fix the issue and...

Category : Security Services

(0) Replies

Country : United States

ADT

I purchased a monitoring cameras system that does not meet my expectations for the price that was paid.I have purchased a security system in excess of $10,000 that cannot read a license plate on any automobile parked in my driveway, whether it is near or far, not even the make and model of the vehicle.On numerous services calls, I have met with their technician to adjust my cameras in my security system. On a number of occasions a technician show up that is not qualified to make any...

Category : Security Services

(0) Replies

Country : United States

We purchased a video camera from 123-cctv.com, that we thought was right according to the few pictures on line. We it arrived, it was not correct, the housing on the back was wrong. I got in touch with the company via email. I sent the item back. When they received it I was told there was damage to it. I emailed them said it was out of the box for a whole minute. Maybe it was damaged prior to shipping it. He assured me it wasn't. I asked him for a refund for the camera only. He emailed me...

Category : Security Services

(0) Replies

Country : United States

I am trying to cancel my services with them. I have sent in paperwork for verification and they processed some of the domains but not all. I have called them, emailed them and now they are holding my property hostage. I sent in corporate paperwork, my license and military ID to them, against my better wishes since I am not sure of their retention policies. I have the credit card with the the original purchase of the domain but they still refuse to cease their service. They are slow with email...

Category : Security Services

(0) Replies

Country : United States

the alarm was never installed properly. for the first four months the backdoor was not connected to the system. it would go off in the middle of the night. they came out four times to repair it. it continued to go off resulting in to false alarms with the police responding.on it went off lot of times while i was trying to sleep, keep me up all night. it went off * times and it was not even armed. that was all i could take, i permanently disarmed the system. they terminated the contract by...

Category : Security Services

(0) Replies

Country : United States

Purchased home in 2011 and AlarmForce was paid by previous owner until Jan.2014. Keep getting bill for 2013 and will not send bill for correct amount. In 2011 I purchased a home in which the contract included AlarmForce service until January of 2014, because the previous owners paid for it until that time as a gift to the buyer. I had them out to my house one time to show me how to use the alarm and make sure that it was pet friendly. Every month for the past few months I receive an invoice...

Category : Security Services

(0) Replies

Country : United States

Smith Thompson Security Systems has been "beeping" and showing a yellow triangle indicating a problem but NO resolution over the phone and now want to charge service fee. Different service reps have told us "different" things as to why we are experiencing the beeping that has been waking us up and we took their advice and are still having problems. We are a solid customer and don't have money to shell out to fix this. We just want to feel safe and know that our system is...

Category : Security Services

(0) Replies

Country : United States

I purchased this alarm system August 21, 2013. The agreement I had with agent Xcel Alarms was to have first few months waved due to my current finances. The alarm system was installed on August 22nd and the first withdrawl came out of my bank account August 28th. I called Shawn to ask what happened and he said he would take care of it and bring me a check the following day. He did not bring the check, so I called the main office and they said they would have him call me. He in fact did call...

Category : Security Services

(0) Replies

Country : United States

When I moved to Dallas in December, Derek at J&J said transferring my service would not be a problem. Now he says I have to pay $1168 for install. When I was preparing to move to Dallas, TX, I notified J&J Security that I needed to discontinue their services. They responded by saying that I was still obligated under the terms of signing a three-year contract. I then asked if I could transfer the services and they referred me to their sales manager, Derek, who said that wouldn't be a...

Category : Security Services

(0) Replies

Country : United States

ADT

Because I have no contract with ADT they want to charge me fees for a service they are no longer providing not with standing the fact that I have been a loyal customer with them since 2000. I have been with out service with them for over a month and they will not credit my bill for services they have not rendered. Spoke to several employees who just transferred me from one to the other the last being GEV who was rude and just basically said u either pay or disrupt my service. ADT Security...

Category : Security Services

(0) Replies

Country : United States

Continued to collect monthly bill after cancellation notice was sent. Claimed they never received my cancellation notice. Original cancellation notice was sent on 18SEP12. Pinnacle continued to collect my monthly bill of $47 thru JAN13. Pinnacle Security, LLC 1290 Sandhill Rd, Orem, UT 84058-7306 Phone: (801) 437-1020 Fax: (801) 437-1030 http://www.pinnaclesecurity.com

Category : Security Services

(0) Replies

Country : United States

Bay Alarm Company signed a contract with me to provide a home security system and the ability to control thermostats and lights in the home while away using a smart phone. In addition the company promised to pay off any existing contractual requirements up to $400.00 with my existing security company. At the time of the equipment installation, the installer did not have the thermostats or equipment for the lights and explained he would return the following week to complete the installation. 8...

Category : Security Services

(0) Replies

Country : United States

Purchase a security system from 123 CCTV. I had problems with 1 camera on monitor went black. I sent camera back for replacement. I Received camera back quickly but still did not work. I ask for a RMA to sent back. 123CCTV refused for me to send back. The Co is only open at times I am not available. The email replys I get are very rude. All I want is my camera /cables replaced or fixed. The warranty runs out 7-8-2013. Do you understand I am the customer? Dont be so rude. This is not the first...

Category : Security Services

(0) Replies

Country : United States

I would like to state, for the record, that this is a myriad complaint. In addition to refund/exchange issues, I am experiencing unprecedented customer service lows, and unsatisfactory warranty coverage. In fact, concerning the warranty, I believe this company purchases their inventory after online-consumers make their purchases, making it their warranty, not their warranty to give. Whether they purchase and extend the warranty themselves or provide the warranty independently, their level of...

Category : Security Services

(0) Replies

Country : United States

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