Complaints Categories

Satellite & Cable TV Complaints

We were a dish customer for years and when we moved we called and asked them to come out and hook us back up. We that's when it all started.They informed us they could not provide us service and that's that!! But we would still be required to continue making payments because that is the so called contract. We sent back the equipment and was told they could put our account on a temporary suspension for 5.dollars per month. Since that was our only choice that's what we did for 16 months...

Category : Satellite & Cable TV

(0) Replies

Country : United States

I AM BEING CHARGED $800 in CANCELLATION FEES AFTER 6 WEEKS OF TERRIBLE SERVICES! I CALLED TO SUBSCRIBE TO DISH NETWORK TO BE INSTALLED AT MY NEW RENTAL RESIDENCE ON JULY 22ND 2013. I CHOSE DISH NETWORK BECAUSE THERE WAS NO DEPOSITS REQUIRED AND NO CONTRACTS. NO VERBAL COMMUNICATION WAS GIVEN TO ME ABOUT ANY CONTRACTS OR FEES OTHER THAN MONTHLY BILLING AMOUNT. THE SERVICE WAS TERRIBLE AFTER THE FIRST COUPLE OF WEEKS AND I CALLED TO COMPLAIN AND GET FASTER SERVICE. I WAS UP-CHARGED.I CALLED...

Category : Satellite & Cable TV

(0) Replies

Country : United States

On 3/4/14 I paid my monthly bill in the amount of $82.91.On 3/15/14 I lost my service over a disputed amount still owed. On 3/4/14 I paid my monthly bill to Dish in the amount of $82.91.On 3/15/14 I received a message from Dish to contact them or I may lose my service.I was told that I still owed $13.95 on my bill even tho the bill I got was for $82.91.They said the $13.95 was for the HBO channel.I'am on a fixed income so I couldn't pay the $13.95 right away.So instead of just disconnecting...

Category : Satellite & Cable TV

(0) Replies

Country : United States

I have had issues with Dish concerning with my account closing. I am not under contract but Dish is trying to charge me for equipment return/non-return Dish used the wrong address to send the return box for my "obsolete equipment," I had called them many times to get the correct address for my return. Now I have been receiving harassing phone calls and emails about the cancellation of my service. I am getting threats of additional billing and collections now. I sent all the...

Category : Satellite & Cable TV

(0) Replies

Country : United States

I am moving, and just found out that I am not allowed to have a dish installed. I called Dish and they are saying I will have to pay an early termination fee, however it is not my fault that they will be unable to install the dish. My wife has moved to a place before where she couldn't transfer her dish and they waived the early termination fee.

Category : Satellite & Cable TV

(0) Replies

Country : United States

In Oct. 2013, my husband called Dish Network and told them that we would cancel Dish service if Channel 5 (local station) was not reinstated by the end of the month. He called back on either Nov. 1 or Nov. 4 and told them to disconnect us. They kept trying to get him to reverse this request so he finally told them to just send the box for the equipment and hung up. Direct TV disconnected the Dish equipment on 11-4-13 and hooked up Direct TV. We received a bill from Dish around Nov.29. He...

Category : Satellite & Cable TV

(0) Replies

Country : United States

They are charging me for equipment that THEY put on my roof that I cannot uninstall to ship back. They set up satellite internet and it never worked properly. Finally I called to cancel and they did verify that I hadn't used it at all, and sent me a box to send the equipment back. Problem is, THEY installed the equipment on the roof and didn't disclose when selling services that they didn't remove their own equipment from the roof. When I called back I was told they'd have a service provider...

Category : Satellite & Cable TV

(0) Replies

Country : United States

Only have had service for 2 days. Call to say we were not satisfied with programming or customer service. Had to call customer service 5 times in one day kept getting disconnected was connected to foreign speaking agents that I could not understand. Asked to cancel service and was threatened and told was not going to be allowed to end contract.

Category : Satellite & Cable TV

(0) Replies

Country : United States

In September 2013, Dish claimed my bill would be $38 per month, which was discounted $10. I received my bill for October for $48. Then my November bill was $65. Note that I paid my bill for October prior to due date on 10/31. I have phone records and authorization attempts from credit company to prove it. However, Windstream (who provides the invoices) failed to process the payment through their phone system. I have submitted another payment today for October.

Category : Satellite & Cable TV

(0) Replies

Country : United States

While we were on the phone setting up installation of new dish, we were told we can have on demand service on our receivers( this is one of the most important features for us since we have 3 kids). Everything seemed good, so we scheduled the appointment.The technician installed the dish and we asked him about on demand service. Since we didn't have the internet set up yet, he couldn't hook it up, but he gave us 2 wireless adapters for both boxes and told us to call dish network when we'll get...

Category : Satellite & Cable TV

(0) Replies

Country : United States

Dish debited my bank account a total of $1907.50 after I expressed on a recorded phone call that I do not authorize any debits before they did this. Dish debited bank account for $1907.50 after I expressed to the them I do not authorize use on my debit card from that account. I returned their equipment. I cancelled my service after expressing to customer service my complete dissatisfaction with their service on several different occasions. It is recorded that I did not give my consent to use...

Category : Satellite & Cable TV

(0) Replies

Country : United States

Live Help

Videos