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Department Stores Complaints

On 3 separate occasions, Toysrus online and over the phone with customer care has processed payments for ordered that have never been completed. I call repeatedly to have this resolved and have to wait for a week to get my money back thus missing out on any sale prices with no compensation for the error on their end but an apology and a promise i will get a call back to resolve the issue. I never get a call back and when i call back they have no record of my call. I need the items i ordered...

Category : Department Stores

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Country : United States

I purchased a pair of diamond earrings at Sams Club for $999.00 on 3/26/2013. I was given a credit of $599.00 towards the purchase when I returned a pair of diamond earrings (with a sales receipt) that was given me as a gift because I already owned the same pair. The sales clerk had boxes of certification cards not kept in any particular order. She could not find the certification card and explained that the jewelry department was going through some changes and told me they would be...

Category : Department Stores

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Country : United States

I ask for an item refund bought from Big Kmart Store, on wenesday 24 September 2014 around 9-9:30 pm i went to Big Kmart Store located at Central Shopping Plaza, 3825 NW 7th St, Miami, FL 33126. I went to return an item bought from this store and the supervisor called Adela Galdamez did not want to give me a refund because she said I did not have the receipt and the package is unopened and is a universal gear and break wires and also, she treated me pretty bad and I want an apology from her...

Category : Department Stores

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Country : United States

I purchased a space heater at a Big Lots store in Redondo Beach. After having the heater for less than a week it stopped working. I attempted to exchange it at the store with the receipt but they refuse to take it back because I do not have the original box. This is ridiculous. Why would anyone keep a large, empty box around their apartment? If it was cheap I would let it slide, but for $100 it should work longer then a week. What it amounts to is Big Lots sold me a defective heater and won't...

Category : Department Stores

(0) Replies

Country : United States

ordered a play set from toy r us. Twice they scheduled delivery and did not show. Third delivery attempt arrived with boxes open and visible broken woodbeams. as per driver "this is how it was loaded" had to decline delivery. also have pictures to prove how this was sent. When we contacted customer service told they have a set they can delivery in 5 days but it cost more than the original orderset even after discount and we would be responsible for shipping. We offered to purchase...

Category : Department Stores

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Country : United States

Manager and other employees complaing of the new location. Manager and employee says don't carry that item may have purchaed from another company. Present warrenty empolyees want to go. The store is to hot in store. She tries to open camera and a part flew in the air. She was looking for the Model number, it was on the item. The store Managers aupervisor was suppose to take care of them problem. Problem was not solved. Conacted Radio Shack in Fort Worth Texas persons directed back to Store...

Category : Department Stores

(0) Replies

Country : United States

On February 17th we went to our local Big Lots to buy a Nimbus Big man recliner for my husband , we were told that there weren't any in stock , we did a price lock and we're told that pick put would be no later than February 24th. I have called almost weekly to check on the chair and I'm told that there are still none in stock, I have been told that the store had been charged for them and they were to be on the truck but "Murphy's law could prevent it". When I called last week I was...

Category : Department Stores

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Country : United States

I went to the Dollar General Store (170 E. Dallas Rd. Stanley, NC 28164) and purchased a "green dot MoneyPak card" and told the cashier to put eighty dollars on it. I gave the cashier eighty four dollars (the card costs $3.95 including tax, so the total was $83.95) and received a nickel back in change and my receipt reflects that single purchase. I went directly home to transfer my funds from the card to my paypal account which is one of the main uses of this card. I encountered a...

Category : Department Stores

(0) Replies

Country : United States

One Hour in stock guarantee was not honored. No vouchers were issued for customers who were in line at the appropriate time. The one hour guarantee says customers will get a voucher to order the item at the advertised price if they are in line within the first hour of the sale. I was in line about 15 minutes after the sale began. They did not issue any vouchers to customers who had waited in line for 90 minutes. Instead they asked security to have all of the customers leave. The manager...

Category : Department Stores

(0) Replies

Country : United States

Walmart is saying that i did not return an item to them and i did return it to the store and told them when i did. I purchased a gazelle machine and it was broke so walmart sent out another and i then they picked up the other one from my residence. The 2nd machine was broke as well and i asked them to send a replacement and they told me they could not send out 2 replacements so i purchased another. the same day that the new one i purchased came the replacement that they said they would not...

Category : Department Stores

(0) Replies

Country : United States

Manager Scott at Walmart 5426 (Fremont, CA) failed to follow the corporate policy to price match competitor. Target (Competitor) has the product 3DS XL Zelda version for $149.99 and I have the local Ad and picture of the instore price tag and the product showing on shelf. I was able to provide more than needed requirement by Walmart to price match (local ad from target and the picture of the actual product and price tag on the self). The manager Scott basically did not want to talk to me at...

Category : Department Stores

(0) Replies

Country : United States

I went shopping in aeropostale on December 14th 2013 and was in the fitting room tring on women's clothing. Within minutes I started to itch and when I looked on my arm I had five bugs crawling on it! I was so grossed out that I left the store came home and stripped my clothing off outside. This store is infested!!! My husband was holding the clothes and he to has welts all over his arms! Do NOT shop here unless you want BEDBUGS!! I captured one and put in in a napkin and my friend who is a...

Category : Department Stores

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Country : United States

my poppy went to Walmart he bought to 24 packs of Pepsi and they ripped him off for 13.00 and he bought me some pill.

Category : Department Stores

(0) Replies

Country : United States

I ordered a product from Kohl's online for my nine year old daughter for Christmas. Two weeks later, they have sent me an email saying they cancelled the order because it's out of stock. The item is now out of stock everywhere, at all stores. It wasn't when I ordered it two weeks ago. I realize that this isn't the worst thing that can happen. They may have crushed the sweet little dreams of a nine year old girl. For that, they should be shamed. I will never order from or visit a Kohl's again....

Category : Department Stores

(0) Replies

Country : United States

I AM SUBMITTING THIS COMPLAINT CAUSE I AM SICK OF HEARING OF THE TREATMENTS GOING ON TO EMPLOYEES IN THE DELI... I KNOW KROGER'S WORKS LIKE A CHAIN AND WHO HAS BEEN THERE THE LONGEST IS GOING TO GET THE BEST HOURS AND DAYS, SO WHY IS IT THAT SOMEONE WHO HAS BEEN THERE TEN PLUS YEARS HAS TO WORK NIGHTS AND TAKE THE SLACK THAT A NEW PERSON JUST STARTING OUT SHOULD BE WORKING??? I WONT GIVE MY NAME OR THE EMPLOYEES NAME CAUSE IT IS ALL GOSSIP IN THIS STORE, PLEASE DO NOT GIVE MY NAME...

Category : Department Stores

(0) Replies

Country : United States

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