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Cleaning Services / Laundry Complaints

Where to start.... 1) They say they use cleaning products that are good for you & the environment, well that is partially true - it won't harm you or the environment because it is 98% water! Your house may look clean, but it is not being sanitized or disinfected in any way, shape or form... Don't forget they claim to sanitize it though! 2) They are also known for using the same equipment (ie: sponges, razor blades, etc) in your bathroom & kitchen. Let's scrape something off of a...

They messed up the collar on my tuxedo shirt which was due back to me June 5th. I have returned it 3 times and I still don't have my shirt back. I took my tuxedo shirt to Vicks the beginning of June (brand new, worn only once). I paid for the shirt and found that the collar was totally messed up. I did not take possession of the shirt and had them return it to the plant to be corrected. Since then, I have had to return the shirt twice more, each time refusing to accept the shirt because the...

I had my carpet cleaned by this business on 6/17 and I paid $97.38. After they finished cleaning my carpet it did not look any better. I was told to wait to see how it looked once it dried, that it should get lighter. I called the office back and said that it did not look any better. They sent someone two gentlemen out and they said they would clean it again but the carpet was "worn" and it would do any good to clean it again. I said there is no point in cleaning it again if it...

Refund promised but was never received. I contacted ProClean to clean all of the carpets in our 3000 sq ft. home. The cleaning took place on 2/21/12 and took approximately 45 minutes for 10 areas. I waited in the kitchen during cleaning and paid $154.73 with a check. Once I took a closer look at the carpet it appeared dingy and unclean. ProClean has cleaned our carpet before and the results were much better. Upon further inspection I realized the trim was damaged in 7 places. There was damage...

Air vent cleaning tech was late, damaged the paint in several places and actually scotch taped the paint back to the wall as opposed to showing us. We hired A1 Red Carpet to clean our air ducts on a house we had for sale. The technician was late, failed to show us the dirty vents as indicated when I set the appointment, and instead of cutting the caulking around the wall air vents to remove them just pulled them off therefore damaging the paint and wall texture. The tech used scotch tape to...

When the company came to clean carpets they did not do a professional job. We want a full refund. On 9/7/13 this company came to my home to clean the carpets and a sofa. I spoke with the service guy on the phone and told him that my daughter and her husband could move whatever furniture needed. He said ok. He told me he looked at the carpets and the sofa and that it would be $285. to deep clean pretreat and deodorize carpets and sofa. I agreed over phone he had my daughter pay him up front...

The man who works answering the phones is totally unprofessional and nobody ever called us back from management about our customer service problem. We used Absolute Air Duct and Carpet Cleaning to have the air ducts cleaned in our newly purchased house on Oct 16, 2012. That evening, I called to book them to do the carpets on Oct 18, 2012 at 9:00 am. I got a call at 7:30 am from a technician who couldn't find my address on his GPS, but when I told him the address again, he found it and met...

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